Privacy Policy

Who we are & contact

Green Trades Web is the data controller responsible for your personal information. We are committed to protecting your privacy and handling your data responsibly.

For privacy-related inquiries, contact our Data Protection Officer:

• Email: privacy@greentradesweb.com
• Address: 123 Street, Town, Postcode, UK
• Phone: +44 0000 000000

Data we collect

We collect information you provide directly to us, such as when you:

• Contact us through our website
• Sign up for our services
• Request a quote or consultation
• Subscribe to our newsletter
• Complete forms on our website

This may include your name, email address, phone number, and any other information you choose to provide.

We also collect technical information automatically when you visit our website, such as:

• IP address and browser type
• Pages visited and time spent
• Device information
• Cookies and similar technologies

How we use your data + lawful bases

We use the information we collect for the following purposes and lawful bases:

• Contract: To provide services you've requested and fulfil our contractual obligations
• Legitimate interests: For website security, analytics, and business operations
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Specific uses include:

• Providing and improving our services
• Communicating with you about our services
• Responding to your inquiries and requests
• Sending you marketing communications (with your consent)
• Analysing website usage to improve our services
• Complying with legal obligations

Cookies

We use cookies and similar technologies to enhance your experience and understand how you use our website. For detailed information about the cookies we use, please see our Cookie Policy.

Sharing & processors

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist us in operating our website

Our service providers include:

• Website hosting providers
• Email service providers
• Analytics services (with consent)
• Payment processors (if applicable)

International transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other approved transfer mechanisms

We will only transfer your data to countries that provide adequate protection for your rights and freedoms.

Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods:

• Contact information: 2 years after last contact
• Service records: 7 years for accounting purposes
• Marketing data: Until consent is withdrawn
• Website analytics: 2 years

Your rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Restriction: Limit how we process your data

To exercise these rights, please contact us at privacy@greentradesweb.com. We will respond to your request within one month.

How to complain

If you're unhappy with how we handle your data, you can:

1. Contact us directly at privacy@greentradesweb.com
2. Complain to the Information Commissioner's Office (ICO):
   • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
   • Website: ico.org.uk
   • Phone: 0303 123 1113

Updates to this notice

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email.

This policy was last updated on 1 January 2024.

Contact

For privacy-related inquiries, please contact our Data Protection Officer at privacy@greentradesweb.com. We aim to respond to all privacy inquiries within 2 working days.